Although the Information Management (IM)  process is often reliant on technology, the process should not be confused with the technology itself. Technology is a means to an end, not the end itself. Understanding the difference between information technology and information management is important. Information technology, or IT, refers to computers, ancillary equipment, software, firmware and similar procedures, applications and services and the related resources used in processing of data and information. IM refers to an overall system and associated procedures, both manual and automated, by which information is collected, processed, analyzed and disseminated. A strong IT function within a Field Office or HIC is essential to support effective IM, however it is complementary and not a substitute for dedicated IM staff and systems.